ชื่อหลักสูตร : เทคนิคการฟังเชิงรุก (Active Listening)- Virtual Class via MST
รายละเอียด :

No. of Participants  :       Max 30 prs. / session

 

Objectives  :                 To help the participants

●  participatein meeting with asking, listening & giving feedback more effectively.

●  improve meeting process for getting better result & relation.

 

Contents  :                   

●  Why is Active Listening ?

     _*  Result             _*  Relation

●  What is Active Listening ?

     _*  Stop     _*  See     _*  Said     _*  Sense        _*  Short note

●  Effective Meeting Process

     _*  Start with objective, time & agenda.

     _*  Stick to the agenda & share resource.

     _*  Stop with summary and next action.            

●  Asking relevant questions.

     _*  GROW Question

●  Listening actively

     _*  5S      _*  Fact     _*  Feeling

●  Giving constructive feedback

      _*  Direct Communication

      _*  Concise Communication

      _*  Positive Communication                                                                                   

 

Training Methods  :       

●  Presentation & Examples                                60%  

●  Role Play & Feedback                                     30%

●  Pre-reading                                                   10%

 

Duration  :                  

9 hours. (3 Times)

3 hours per time (09.00 – 12.00 hrs.)