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ชื่อหลักสูตร : เทคนิคการฟังเชิงรุก (Active Listening)- Virtual Class via MST

รายละเอียด :

No. of Participants  :       Max 30 prs. / session

 

Objectives  :                 To help the participants

●  participatein meeting with asking, listening & giving feedback more effectively.

●  improve meeting process for getting better result & relation.

 

Contents  :                   

●  Why is Active Listening ?

     *  Result             *  Relation

●  What is Active Listening ?

     *  Stop     *  See     *  Said     *  Sense         Short note

●  Effective Meeting Process

     *  Start with objective, time & agenda.

     *  Stick to the agenda & share resource.

     *  Stop with summary and next action.            

●  Asking relevant questions.

     *  GROW Question

●  Listening actively

     *  5S      *  Fact     *  Feeling

●  Giving constructive feedback

      *  Direct Communication

      *  Concise Communication

      *  Positive Communication                                                                                   

 

Training Methods  :       

●  Presentation & Examples                                60%  

●  Role Play & Feedback                                     30%

●  Pre-reading                                                   10%

 

Duration  :                  

9 hours. (3 Times)

3 hours per time (09.00 – 12.00 hrs.)


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